Terms & Conditions
GENERAL TERMS
1. Prepayment Requirement
All studio bookings require prepayment to confirm your reservation. Your booking is only secured once the payment is fully processed.
2. VAT
The applicable Spanish VAT rate of 21% will be added to all bookings.
3. Invoices
During checkout, you will be asked if you would like an invoice for your booking. Please check the box marked "YES" and ensure that your company details are provided accurately. An invoice will be sent to your provided email address within 1-3 days after booking confirmation.
RESCHEDULING & CANCELLATIONS
4. Rescheduling
You are allowed to reschedule your booking once free of charge up to 72 hours before your scheduled session. Rescheduling requests after this period may incur additional charges or may not be possible, depending on studio availability.
5. Cancellations
Cancellations made up to 72 hours before your scheduled session will be fully refunded. No refunds will be issued for cancellations made less than 72 hours before the session.
STUDIO SPACE USAGE & DAMAGES
6. Damages to Studio or Equipment
Any damages to the studio space or equipment resulting from negligence or misuse will be the responsibility of the client. The cost of repairs or replacements for damaged items will be covered by the client.
Note: When renting a camera or equipment add-ons from our studio, clients are responsible for all settings and operation. Studio staff do not provide assistance with camera/equipment setup or usage.
7. Missing Items and Equipment
The person who made the booking is solely responsible for all items and equipment used during the rental period. This includes ensuring that all furniture, equipment, and provided amenities are present and accounted for at the end of the session. If any item is found to be missing and is not returned within 48 hours, the booking holder will be responsible for locating and returning the item. If the item is not returned within 48 hours, the replacement cost plus a €100 handling fee per item will be invoiced to the booking holder.
INCLUDED IN YOUR BOOKING:
8. Your studio rental includes the use of:
Furniture: All furniture in the studio space is included.
Equipment: All equipment in the studio space is provided.
Included Services: Nespresso Creatista Coffee Machine, Nespresso Coffee Capsules, Oatly (Oat Milk), Water, Cups & Glasses, Professional Steamer, Bluetooth Speaker, Extension Cord, Internet/Wi-Fi, Air Conditioning, Toilet & Shower, Cleaning, and Fan.
Exclusions: The office space, where our hosts and owners work, is not included in your studio rental.
STUDIO RULES
9. Shoe Policy
To maintain the condition of the studio floor, mats, and furniture, we have a no-shoes policy. Models are allowed to wear shoes, but they must ensure that the shoes and soles are clean.
10. Children and Pets
Children under the age of 10 are not allowed in the studio. If children under 10 are brought to the studio, you will not be allowed entry, and no refund will be issued. Pets are not allowed in the studio under any circumstances. If a pet is brought, you will not be allowed entry, and no refund will be issued.
11. Prohibited Content (Adult & Sexual Content)
The production, creation, recording, or depiction of pornographic, adult, erotic, sexualized, or sexually explicit content is strictly prohibited in the studio.
This includes, but is not limited to:
Pornographic or adult content of any kind
Soft porn or erotic content
Sexual acts or simulations
Full or partial nudity intended to be sexualized
Fetish content or sexually suggestive performances
Any activity that may reasonably be considered sexual in nature
The studio may not be used for escort-related content, adult platforms, or similar services.
If studio staff or the host determine that this rule is being violated, the session will be immediately terminated without refund, and the client will be asked to leave the premises. We reserve the right to deny future bookings at our discretion.
12. Smoking and Fire
Smoking and the use of open flames or fire are strictly prohibited in the studio.
13. Studio Capacity
The studio can accommodate up to 20 people at a time. Larger groups may require prior approval and incur additional charges.
14. Events or pop-ups
Our standard studio bookings are to be used for media productions only and are not to be used for hosting parties, events, or pop-ups. If you wish to book the studio for an event, please contact us by email with more information and we will review your request.
15. Lost & Found
If you leave an item behind in the studio, please contact us at info@paoroastudio.com with a description of the item. We will hold it safely for you, and you can arrange a pickup.
16. Arrival Time
Please arrive on time for your session. We have back-to-back bookings, so we cannot accommodate early arrivals. Preparation time must be accounted for within your booked hours.
17. Studio Host Presence
A host will always be available during your session to ensure everything is in order. The host will work in the office space, but will be available should you need assistance.
18. Private Space Use
The studio doors close during your session and your team works undisturbed. A host remains on site in the separate office throughout your booking and may enter the studio space only if there is a safety or security concern.
19. Video Surveillance
For security and protection of the premises, Paoroa Studio SL operates video surveillance systems in designated areas of the studio.
By entering the studio, clients and visitors acknowledge the presence of video surveillance in accordance with applicable data protection laws. Recordings are not used for commercial purposes and are processed exclusively for security-related reasons, as described in our Privacy Policy.
20. Extending Your Booking
If you need additional time, let us know. If there is availability, you may extend your booking at the rate of €90.00 per hour (including VAT). However, extension availability is not guaranteed, and payment for the additional time must be made before leaving the studio.
21. Food and Drink
Food is not provided in the studio. You are welcome to bring your own or order delivery through services like Glovo or Uber Eats. There are plenty of nearby restaurants and supermarkets. Drinks are included with your booking: Nespresso coffee, oat milk, and water.
22. Weather Conditions
Weather conditions are beyond our control. We recommend photographers bring their own lighting gear on dark or rainy days. We also offer lighting equipment for rental. If you would like to rent equipment, please email us at info@paoroastudio.com.
IMPORTANT NOTES
By booking with us, you agree to abide by all Terms & Conditions stated above. If you have any questions or need further clarification, please contact us at info@paoroastudio.com.
MONTHLY PASSES - TERMS & CONDITIONS
1. Subscription & Payment
1.1 Monthly Passes
The Paoroa Studio Monthly Passes are recurring monthly subscriptions that provide access to a set number of studio hours per billing cycle, depending on the pass selected at checkout. Available passes include the Creator Pass and Content Pass, each with its own monthly price, included studio hours and redeemable booking options as stated at checkout.
1.2 Monthly Fee
The selected Monthly Pass is charged automatically every month at the rate shown at checkout.
1.3 Minimum Commitment
All Monthly Passes have a minimum commitment of 3 months. By subscribing, the client agrees to complete the first 3 monthly payments.
1.4 Automatic Renewal
After the initial 3-month commitment, the Monthly Pass will continue to renew automatically every month until cancelled.
1.5 Non-Refundable Payments
Monthly Pass payments are non-refundable once charged. Unused hours, missed bookings, late cancellations, no-shows, or lack of availability for a preferred date/time do not entitle the client to a refund.
1.6 Non-Transferable
The Monthly Pass is personal to the subscribing client or company and may not be transferred, shared, resold, or used by another person or business without prior written approval from Paoroa Studio.
2. Monthly Hours & Usage
2.1 Included Studio Hours
Each Monthly Pass includes the number of studio hours stated at checkout per billing cycle. As a general reference: Creator Pass: 2 studio hours per month
Content Pass: 4 studio hours per month
2.2 Monthly Reset and Carryover
Studio hours renew at the beginning of each billing cycle. Unused hours expire at the end of the billing cycle in which they were made available and do not carry over to any following cycle. The client's available balance at any time is the number of hours remaining in the current billing cycle.
2.3 Unused Hours
Unused hours cannot be refunded, transferred to another person, exchanged for other services, or converted to monetary value. Unused hours hold no value beyond the billing cycle in which they were made available.
2.4 Booking Flexibility
Monthly Pass hours may be used in one booking or split across multiple bookings during the same billing cycle, depending on the pass selected, studio availability, and the booking types made available through the studio booking system.
2.5 Redeemable Booking Types
Bookings must be made according to the redeemable booking durations available for each pass. As a general reference: Creator Pass: redeemable as 1 × 2H booking per billing cycle.
Content Pass: redeemable as 1 × 4H booking or 2 × 2H bookings per billing cycle.
Available booking types may vary depending on the studio booking system and current pass structure.
2.6 Partial-Hour Bookings
Partial-hour bookings are not available unless explicitly stated.
2.7 Subject to Studio Availability
The Monthly Pass gives the client access to the included studio hours per billing cycle, but it does not reserve specific dates or time slots automatically. All sessions must be booked through the studio calendar and are subject to studio availability. Clients are encouraged to book in advance to secure preferred dates and times.
3. Eligible Bookings
3.1 Studio Use
The Monthly Pass is valid for Monday-Saturday studio bookings only, unless otherwise approved in writing by Paoroa Studio.
3.2 Excluded Uses
The Monthly Pass is not valid for Sundays, holidays, events, large-team productions, or special production bookings unless previously approved by Paoroa Studio.
3.3 Standard Studio Rental Only
The Monthly Pass applies to standard studio rental hours only. Additional services, add-ons, equipment rentals, production support, damages, overtime, or other extras are not included unless explicitly stated.
3.4 Standard Studio Booking Inclusions
All Monthly Passes include everything included in a standard Paoroa Studio booking, according to the studio’s current booking inclusions. This may include access to the natural light studio, selected furniture and props, basic studio equipment, changing and make-up areas, water, coffee and standard studio amenities. Specific inclusions may be updated from time to time.
3.5 Studio Rules Apply
All bookings made with a Monthly Pass are subject to Paoroa Studio’s general Studio Terms & Conditions, including capacity, damages, conduct, studio rules, cancellations, amenities, and use of the space.
4. Booking, Rescheduling & Cancellations
4.1 Booking Process
Clients must book their sessions through the studio booking system or using the redemption method provided after subscribing.
4.2 Booking Code
After subscribing, the client may receive a unique booking or redemption code by email. This code must be used when booking sessions through the studio calendar so the corresponding hours can be deducted from the Monthly Pass balance.
4.3 Advance Booking Recommended
We recommend booking sessions in advance. Studio availability is not guaranteed, especially for last-minute bookings.
4.4 Rescheduling
Clients may reschedule a booking once free of charge, provided the request is made at least 72 hours before the scheduled session.
4.5 Late Rescheduling
Rescheduling requests made less than 72 hours before the scheduled session may be denied or treated as a late cancellation.
4.6 Cancellations
Cancellations made at least 72 hours before the session will return the booked hours to the client’s available Monthly Pass balance for that same billing cycle.
4.7 Late Cancellations
Cancellations made less than 72 hours before the session will result in the booked hours being forfeited.
4.8 No-Show Policy
If the client does not attend a scheduled booking, the booked hours will be considered used and will not be returned to the Monthly Pass balance.
4.9 Hours Returned After Cancellation or Rescheduling
If hours are returned to the client's Monthly Pass balance after an eligible cancellation or rescheduling, those hours remain part of the current billing cycle and expire at the end of that cycle in accordance with Section 2.2. Returned hours do not extend the billing cycle and are not carried over.
5. Overtime & Additional Hours
5.1 Overtime
If a session exceeds the booked time, additional time will be charged at Paoroa Studio’s standard overtime rate, subject to studio availability.
5.2 Overtime Rate
Overtime is charged at €90 per hour, including VAT, unless otherwise stated or agreed in writing.
5.3 Additional Hours
Additional studio hours outside the Monthly Pass balance are not included and must be paid separately at the applicable studio rate.
5.4 Payment of Extras
Any overtime, add-ons, damages, or additional services must be paid before leaving the studio or upon receipt of the corresponding invoice.
6. Cancellation of the Monthly Pass
6.1 Cancellation After Minimum Commitment
The Monthly Pass may be cancelled after the initial 3-month commitment has been completed.
6.2 Cancellation Notice
To cancel the Monthly Pass, the client must cancel the subscription through their account or notify Paoroa Studio before the next billing date.
6.3 No Partial Refunds
Cancellation does not generate a refund for the current billing cycle. The client may continue using any remaining hours until the end of the active billing cycle. No studio hours remain available after that date.
6.4 Early Cancellation
If the client cancels before completing the 3-month minimum commitment, Paoroa Studio reserves the right to charge the remaining amount due for the initial commitment period.
6.5 Failed Payments
If a recurring payment fails, Paoroa Studio may suspend access to the Monthly Pass and any related booking privileges until payment is completed. If payment is not resolved, Paoroa Studio reserves the right to cancel the subscription and charge any remaining amount due for the initial commitment period, if applicable.
7. VAT & Invoicing
7.1 VAT Inclusion
All Monthly Pass prices are subject to 21% Spanish VAT, which is included in the listed price unless stated otherwise.
7.2 Invoices
If you require an invoice, please send your billing details to info@paoroastudio.com. Invoices will be sent by email within 1–3 business days after payment confirmation.
7.3 Billing Details
The client is responsible for providing correct billing information. Paoroa Studio is not responsible for delays caused by missing or incorrect billing details.
8. Changes to the Monthly Pass
8.1 Policy Updates
Paoroa Studio reserves the right to update these Terms & Conditions at any time. Clients will be notified of significant changes.
8.2 Price or Structure Changes
Any future changes to pricing, included hours, eligible bookings, redeemable booking types, or pass conditions will not affect the client’s already-paid billing cycle. Changes may apply to future billing cycles with prior notice.
8.3 Pass Availability
Paoroa Studio reserves the right to modify, pause, or discontinue any Monthly Pass option for future purchases. Active subscribers will be notified of any changes that may affect their future billing cycles or renewal conditions.
9. Agreement
By subscribing to a Paoroa Studio Monthly Pass, the client acknowledges that they have read, understood, and agree to these Terms & Conditions, as well as Paoroa Studio’s general Studio Terms & Conditions. For any questions or further clarifications, please contact us at info@paoroastudio.com
PERSONAL BRAND PHOTOSHOOTS - TERMS & CONDITIONS
1. The service
Personal Brand Photoshoots are designed for one founder, freelancer or client-facing professional who needs images for their own website, social media, press or professional communications.
The service takes place at Paoroa Studio and is delivered by a professional photographer assigned by PAOROA STUDIO.
The standard packages do not include video, product photography, location work, wardrobe styling, extensive creative direction, team photography, RAW files or Paola Roa as the guaranteed photographer.
Bespoke requirements are handled through PAOROA STUDIO Productions.
2. Packages
2H Personal Brand Photoshoot
Two hours of photography
Paoroa Studio
Professional photographer
Preparation call
Direction during the session
Private selection gallery
20 final edited photographs
Digital delivery
Price: €600 including VAT.
3H Personal Brand Photoshoot
Includes the same services with three hours of photography and 30 final edited photographs.
Price: €760 including VAT.
Professional makeup
One hour of professional makeup & hair for one person may be added before either photoshoot.
Price: €280 including VAT.
3. Request and confirmation
The client submits a request with their chosen package, makeup preference and two preferred dates.
Submitting the form does not reserve or confirm a date. PAOROA STUDIO checks the availability of the Studio, photographer and makeup artist, where applicable, and normally replies within 72 hours.
Once availability is confirmed, the client receives a private booking and payment link. The proposed slot will normally be held for 24 hours.
The booking is confirmed only after full payment has been received and PAOROA STUDIO has issued a confirmation.
4. Payment and invoices
All prices are in euros and include Spanish VAT.
Full payment is required to confirm the booking.
Clients requiring a company invoice must provide their correct company name, tax number and billing address before the invoice is issued.
5. Photographer and collaborators
PAOROA STUDIO assigns a professional photographer based on suitability and availability.
The photographer will be confirmed before payment.
Paola Roa is not automatically included in these packages.
If the confirmed photographer or makeup artist becomes unavailable, PAOROA STUDIO may arrange a suitable replacement, offer an alternative date or refund the affected service.
The client’s agreement remains with PAOROA STUDIO SL.
6. Preparation call
A short preparation call with the photographer is included.
The call covers the intended use of the images, visual direction, outfits, references and practical preparation. It does not include full campaign creative direction or extensive pre-production.
7. Client responsibilities
The client must:
Provide accurate information
Attend at the confirmed time
Bring suitable clothing and accessories
Disclose relevant makeup allergies or sensitivities
Follow the Studio Rules
Ensure accompanying guests follow the same rules
The package is for one photographed person.
One companion may attend if agreed in advance.
8. Timing and late arrival
The photoshoot begins and ends at the times shown in the confirmation.
Changing clothes and personal preparation take place within the booked photography time.
When makeup is included, the makeup hour takes place immediately before the photography session.
Late arrival does not extend the booking.
Additional time is subject to Studio and photographer availability and must be paid separately.
9. Selection and editing
After the photoshoot, the client receives a private gallery and selects:
20 photographs from the 2H package
30 photographs from the 3H package
Standard editing includes colour, exposure, cropping and natural retouching.
Extensive body modification, compositing, background replacement or major object removal is not included.
RAW and unedited files are not delivered.
Additional edited photographs may be purchased separately. The price will be communicated before ordering.
10. Delivery
The selection gallery will normally be delivered within 3 working days after the photoshoot.
Final edited photographs will normally be delivered within ten working days after the client submits their selection.
Delivery includes full-resolution and web-optimised JPEG files.
One reasonable correction round is included and must be requested within 14 days.
It does not include replacement selections, additional images or a new editing style.
The client is responsible for downloading and backing up the final files.
11. Image usage
Copyright remains with the photographer or applicable rights holder.
After full payment, the client receives a non-exclusive, worldwide and perpetual licence to use the final photographs for their own:
Website
Social media
Professional profiles
Press features
Presentations
Email marketing
Printed business materials
Separate written permission may be required for third-party campaigns, large paid advertising campaigns, product packaging, resale, sublicensing, merchandise or stock distribution.
The photographs may not be used to train artificial-intelligence models or create synthetic versions of the client without prior written agreement.
12. PAOROA STUDIO portfolio use
PAOROA STUDIO does not automatically receive permission to publish the client’s photographs. Portfolio and marketing permission will be requested separately. Refusing permission does not affect the booking, price or delivery.
13. Rescheduling
The client may request one free reschedule with at least 72 hours’ notice, subject to renewed Studio, photographer and makeup-artist availability.
The original photographer cannot be guaranteed for the new date.
Requests made less than 72 hours before the session may be treated as a late cancellation.
14. Cancellation
Unless mandatory consumer law provides otherwise:
At least 7 days before the session: full refund
Between 7 days and 72 hours before the session: 50% refund
Less than 72 hours before the session: no refund
No-show: no refund
The policy applies to the complete booking, including makeup. Any mandatory consumer withdrawal or cancellation rights under applicable law remain unaffected.
15. Cancellation by PAOROA STUDIO
If PAOROA STUDIO cannot fulfil the booking, the client may choose between:
A suitable replacement professional
An alternative date
A refund for the service that cannot be provided
PAOROA STUDIO is not responsible for indirect commercial losses, except where liability cannot legally be excluded.
16. Studio Rules
Clients and guests must:
Follow instructions regarding footwear
Keep food and drinks away from equipment and furniture
Treat the Studio, furniture and equipment carefully
Report damage immediately
Avoid smoking, vaping, open flames and smoke effects
Remain outside private and storage areas
Children under 10, pets and adult-content productions are not permitted.
The client is responsible for damage caused by them or their guests.
17. Privacy
Booking information may be shared with the assigned photographer, makeup artist and service providers where necessary to fulfil the booking.
Client photographs will not be published without separate permission.
18. General
Any variation to the package, deliverables, usage rights or booking conditions must be confirmed in writing by PAOROA STUDIO. These Terms are governed by Spanish law. Mandatory consumer rights and jurisdiction remain unaffected.
Questions or complaints should be sent to info@paoroastudio.com
HOURLY BUNDLES - TERMS & CONDITIONS
1. Purchase & Redemption
1.1 Prepayment Requirement
All Hourly Bundles must be paid in full at the time of purchase.
1.2 Non-Refundable
Hourly Bundles are non-refundable and non-transferable once purchased.
1.3 Usage Code
Upon purchase, you will receive a unique code that allows you to redeem studio hours when booking sessions through our website.
2. Booking & Hour Usage
2.1 Booking Process
Clients redeem their unique Hourly Bundle code at checkout when scheduling sessions. The corresponding number of hours is deducted from the bundle balance.
2.2 Booking Blocks and Minimum Booking Time
Bundle hours are redeemed against Paoroa Studio's standard booking blocks.
The minimum booking is 2 hours. Bookings are made in the standard blocks of 2, 4, 6, 8 or 10 hours.
Single-hour and partial-hour bookings are not available.
2.3 Availability
Studio availability is not guaranteed and is subject to the studio calendar at the time of booking. Bundle hours do not confer priority booking, guaranteed dates or reserved availability. We recommend booking in advance.
2.4 Additional time
Time used beyond the booked block is charged at the standard additional-hour rate of €90 per hour, including VAT, and is not deducted from the bundle balance.
2.5 Expiration
Bundle hours are valid for 12 months from the date of purchase. Unused hours expire at the end of that period and are not refundable, extendable or transferable.
3. Rescheduling & Cancellations
3.1 Rescheduling
Clients may reschedule a booking once free of charge, provided the request is made at least 72 hours before the scheduled session. Late rescheduling requests may be denied or subject to additional fees.
3.2 Cancellations
Cancellations made at least 72 hours before the session will allow the hours to be credited back to your bundle for future use. Cancellations made less than 72 hours before the session will result in the forfeiture of the booked hours.
4. Studio Rules & Policies
4.1 General Terms
All bookings made using Hourly Bundles are subject to the Studio Terms & Conditions, including policies on damages, capacity, studio rules, and included amenities.
4.2 Studio Host
A studio host will be present during all sessions to ensure a smooth experience and provide assistance if needed.
4.3 Overtime Usage
If a session exceeds the booked time and additional hours are required, they will be charged at the standard hourly rate of €90 per hour (including VAT) and must be paid before leaving the studio.
5. Invoicing & VAT
5.1 VAT Inclusion
All Hourly Bundles are subject to 21% Spanish VAT, which is included in the listed price.
5.2 Invoices
If you require an invoice for your purchase, please send an email with your company details to info@paoroastudio.com. Invoices will be sent via email within 1-3 business days after payment confirmation.
6. Expiration & Bundle Management
6.1 Tracking Usage
Clients can check their remaining bundle hours at any time through their online account.
6.2 Expiration Policy
Any unused hours will automatically expire 12 months from the date of purchase. Expired hours cannot be refunded, extended, or transferred to another client.
7. Modifications & Agreement
7.1 Policy Updates
The studio reserves the right to modify these terms at any time. Clients will be notified of significant changes.
7.2 Agreement
By purchasing an Hourly Bundle, you acknowledge that you have read, understood, and agree to these Terms & Conditions. For any questions or further clarifications, please contact us at info@paoroastudio.com.